Recent Posts

SERVPRO of South Durham: A Better Restoration System for Your Commercial Business

5/10/2022 (Permalink)

A commercial property says a lot about the product or service a business is offering or providing commercially to its clients. How confident would you feel visiting a doctor’s office with water damage and stains on the walls accompanied by an odor? How secure would you feel throughout the insurance process having to do all the leg work yourself – calling the adjuster; speaking to the agent; speaking with several contractors about 1 project, and having to wait hours on hand for a response. This would place an unwarranted amount of stress on any commercial property manager, owner, or client. Ownership or leadership will inevitably experience a commercial loss. The goal is to be prepared and to have an emergency response restoration system or protocol in place when this happens. Some major universal issues that commercial properties experience during a loss are a difficult claims process, accurate and timely job file documentation, communication, and business interruption. The restoration professionals at SERVPRO work with a SERVPRO National Claims Center Support team to be on hand 24 hours a day, 365 days a year to address your loss concerns whether an adjuster, agent, or client making your experience filing a commercial claim seamless. At SERVPRO of South Durham, we use electronic filing making your claim information always accessible, timely, accurate, and delivered right to your computer. Every project is assigned its individual and IICRC trained Project Manager to be the main point of communication about everything from mitigation to reconstruction. The single point of contact from mitigation to reconstruction is made possible by having the capability to offer all cleanup, restoration, and construction services in a central location; this makes SERVPRO of South Durham a one-stop shop, thus eliminating business interruptions and saving the business money! Simply put, when it comes to your commercial cleaning, restoration, and construction needs – SERVPRO is available 24 hours a day to respond timely, professionally, and thoroughly to make your commercial loss “Like it never even happened.”

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!

It's Electric!

4/29/2022 (Permalink)

Very little was known about electricity until the 18th century when founding father Benjamin Franklin conducted the famous “kite and key” experiment to show the relationship between lighting and electricity. Shortly afterward, the light bulb was patented and perfected by Thomas Edison in 1879 and electricity has made modern life easier by powering our homes, electronics, appliances, and entertainment ever since. However, without proper safety and handling, the convenience of electricity can also destroy homes, neighborhoods, and even lives. Electrical Safety Foundation International (ESFI) states, “Home electrical fires account for an estimated 51,000 fires each year, nearly 500 deaths, more than 1,400 injuries, and $1.3 billion in property damage.” May 1st kicks off National Electrical Safety Month intended to reduce the number of electrically related fires, fatalities, injuries, and property loss. Safeelectricity.org offers great tips and resources on how to avoid electrical fires in the home. It’s important to visually monitor outlets, plugs, and cords for damage or malfunction. ESFI states, “While electrical hazards are not the leading cause of on-the-job injuries and accidents, they are disproportionately fatal and costly.” The National Electrical Code (NEC), OSHA, and the National Fire Protection Agency are all great industry standards and codes to follow to provide an electrically fire-safe work environment for employees. Esafety.com offers 10 quick tips for electrical safety in the workplace. Every business and homeowner should know that when the firetruck leaves, your home or business has likely suffered from extensive fire, smoke, and possible water damage. The certified fire restoration specialists and water damage restoration technicians employed at SERVPRO of South Durham have specialized equipment, the expertise, and the response time required to get your home or business back to preloss condition. Our professionals also understand that commercial fire losses present a unique set of problems for large businesses. Whether your fire emergency occurs in a restaurant, motel, or office building, SERVPRO of South Durham is your one-stop shop for cleaning, restoration, and construction. Our commercial fire restoration services include inspection and estimating, mitigation, restoration, and reconstruction. Remember, our goal in any residential or commercial loss is to leave the client feeling completely satisfied and “like it never even happened!”

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!!!!

Twister!

4/25/2022 (Permalink)

What was seemingly a normal day at the office on April 1st would prove to turn out slightly different. While working on a project in the office upstairs during a seemingly severe thunderstorm (a common occurrence in NC), a somewhat frantic employee walked in and stated, “There’s a Tornado warning. You need to come downstairs to a safer area!” According to the local News & Observer, “a confirmed tornado touched down near Research Triangle Park” that Thursday. That’s just 4 miles from the SERVPRO of South Durham’s office! Luckily there were no deaths or injuries, but there was what appeared to be roof damage to the Pfizer building! It was more evident than ever before why storm damage restoration services are important for any commercial business or residential structure. Our highly trained Storm Damage Specialists are available 24 hours ready to respond faster to any storm disaster-like the April 1st RTP tornado. With the ability to mobilize local resources and national resources from a Disaster Recovery Team for widespread storm damage, our storm damage repair specialists are always close by and equipped to respond to any loss no matter how small or large the structure. Some of the many services offered during storm losses are water and flood restoration, contents restoration (including electronic and document drying), as well as roof tarp and board up to prevent further damage and provide security for belongings. Lastly, to help offer peace of mind, SERVPRO of South Durham will help navigate, coordinate, and communicate the necessary steps in the insurance claims process for a quicker more comforting experience during your storm loss. As we learned from the April 1st RTP tornado, disaster does not wait for business hours to strike. When a disaster occurs, contact SERVPRO of South Durham at (919) 596-1242 or office@SERVPROsouthdurham.com to help restore your commercial business or home back to preloss condition.

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO!

Why SERVPRO: The Power of Professionalism

4/15/2022 (Permalink)

At this point, hopefully you have been following the blog spot and are informed on who SERVPRO is as a company and the value in the services we provide for our clients and the community. This week, the topic in discussion is the power in professionalism. Recently, a client detailed their experience using two different companies on separate incidents for losses that occurred at their property; one of the companies being SERVPRO of South Durham. When the client was asked about their experience with SERVPRO and what they liked best, he responded: “The professionalism and quality of work.” From there, the client continued to detail that we responded to the emergency call in less than 15 minutes, and was on site and beginning mitigation within the hour! This was important to him, as the building was new and that made preservation and presentation paramount. This was accounted for firsthand; having the opportunity to be onsite for another client where I witnessed the project manager lead and execute a team of IICRC trained remediation specialists to effectively remediate a commercial grade office space. The restoration professionals at SERVPRO of South Durham take pride in the quality of work we provide, by taking the necessary training and certifications to become masters at what we do. Providing greatly quality work provides results “Like it never even happened.” Professionalism is arriving in proper attire that allows you to distinguish the service professionals on the job from the general public on the property. Professionalism is providing one single point of contact for several ongoing operations for a suite of services offered on a commercial job. Having a sense of urgency for your emergency is professionalism! Lastly, professionalism is the power to make a customer smile from the quality of work and sense of normalcy restored when the job is completed. Take time to visit our webpage and meet our team or contact me at tony.lucas@SERVPROsouthdurham.com. Our team is available 24 hours a day!

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!!!!

There's a Leak in this Old Building

4/8/2022 (Permalink)

Have you ever walked into an old schoolhouse or a 20-year-old office building and viewed water stains on the wall or ceiling tile? The slow, continuous leak over years may have seemed minor at the time but has now evolved into a costly, full-fledged commercial water loss. In an article, published in Risk & Insurance, The Hartford states that “75 percent of all commercial property water damages losses are caused by an accidental discharge of plumbing, HVAC systems, and appliances.” Dealing with a commercial water loss also exposes the insured to additional costs such as loss of revenue if operations are interrupted, the cost to relocate tenants and or employees, and the cost to rebuild. The risk for water damage in commercials buildings increases due to the design, volume of appliances that utilize water, the related piping systems, or the type of business utilizing the structure. For example, water flows down from a leak on the top floor of a high rise damaging multiple floors or units underneath. However, the risks for water losses can be mitigated and repair costs lowered by incorporating a water mitigation response plan through the use of technology. SERVPRO of South Durham provides a free tool, called an ERP (Emergency Ready Plan), that provides an immediate plan of action of knowing what to do, what to expect, and who to call in advance. This minimizes crucial time by providing information in a central location that can be accessed remotely from anywhere by any individual who is granted access. This allows for a quick response, thus reducing secondary damage, business interruption, and confusion by staff that essentially requires the crucial time needed to address the loss and begin the mitigation process. It is important for commercial property management, superintendents, and facility managers to proactively incorporate an emergency mitigation response plan through technology to reduce the risk of a large water loss. The longer time it takes to locate the source of a water loss and start mitigation means the longer it will take to dry the affected materials and the more money it will cost. If you want to be prepared for your next commercial loss using the free ERP tool in the South Durham area, please reach out to tony.lucas@SERVPROsouthdurham to schedule your appointment!

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!!!!

Trust The Process

4/5/2022 (Permalink)

Recently there has been an increase in commercial losses in the Durham community. The series of unfortunate events lately has created an opportunity to assess the business environment in the South Durham community and also focus on aggravating factors that contribute to costly repairs and business interruption (downtime). During observation, there were two persistent themes, either present or absent, that seemingly determined whether the business would experience interruption and higher costs or minimal to no interruptions accompanied by lower costs. The contributing factors are time and secondary damage. Each factor is co-dependent on the other. To achieve lowered costs for the commercial customer, a sense of urgency (low response time) is needed to address commercial losses which drastically reduces secondary damage. Secondary damage is a direct effect of prolonged response times and or negligence in addressing the source of the loss. The solution is in the process. At SERVPRO of South Durham, we follow a process for any commercial loss that assures the commercial customer experiences minimal business interruptions if any, and if possible, the avoidance of secondary damage. The first step in our process is a prompt response to the initial emergency contact from the customer. This perhaps is the most important step the commercial customer can take to minimize secondary damage. The more prolonged time it takes to make the initial emergency contract of the loss is directly related to the amount of potential secondary damage the loss is exposed to. The initial contact is the most considerable factor that affects time and money! The reasoning is that prolonged emergency contact usually results in unnoticed/missed damage or customer negligence. The preceding factors affect the loss in two ways: 1) it could affect the insurance claim process resulting in out-of-pocket expenses due to negligence or customer fault and 2) the prolonged notice delays the clean-up, restoration, and repair time resulting in additional or irreparable secondary damage. Again, resulting in additional costs. The next step is the initial inspection and assessment. During this portion of the process, our restoration Project Manager determines the extent of the loss and the scope of work, through testing and inspection, that needs to be completed to ensure proper and complete restoration! Then our restoration professionals clean and repair! This is where all of the restorable items and structures damaged are cleaned and repaired using several advanced techniques contingent on the type of loss presented. Our professionals are trained to provide sanitizing treatments, remove odors, and deodorize your property. Restoration is the next step! Restoration is where the magic happens in which our restoration specialists begin the process of restoring your commercial business to its preloss condition. Restoration may involve minor reconstruction repairs, such as replacing drywall and installing new carpets to full-scale construction repairs, such as the reconstruction of various areas or rooms in business or structural repairs. Once the cleaning, restoration, and construction are complete, the final and most meaningful step in the process is initiated. The process is the customer’s approval by signing off on the Certificate of Satisfaction. This assures all the needs, challenges, and expectations have been addressed and resolved to result in a completely satisfying customer experience. It’s when this happens when the Certificate of Satisfaction is signed, that makes it “like it never even happened!”

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!!!!

“The Roof! The Roof! The Roof Is On Fire!”

3/21/2022 (Permalink)

Before we dive deep into this week’s blog about fire safety. I want to take time to send a special, “Happy Birthday!” to Sparky who turns 71 years young today! Sparky is Durham City’s Fire Dog Mascot and the National Fire Protection Mascot that has been serving our local and national communities through fire prevention education since 1951! If you’d like to meet Sparky in person, he will be at the Museum of Life and Science tomorrow from 10:00 am to 1:00 pm to promote the science of fire safety! Earlier this year I posted a blog, New Year Fire Resolution, that addresses fire preparedness and how well we are prepared to prevent a fire from occurring. While the audience has been prepped on fire safety and prevention, it is helpful to know what to do after an unfortunate experience with fire. Last month in South Durham, a fire started by a pickup truck caused major damage to a home. Luckily, no one was home or injured during the blaze. However, can you imagine the emotion, shock, and disappointment the family must have experienced once they arrived home to see all their personal belongings destroyed? This week’s blog motivation is to help educate the audience on determining the next steps after dealing with a fire. Durham Fire Department offers a great tool, After the Fire, to help families and individuals determine the next step. One of the more important themes I pulled from the manual is to always have a “vital information” sheet. This sheet helps provide first responders, the family, and the main point of contact with important information, like the date and time of the incident, report numbers, and restoration contact numbers to enable a quicker response in the time of an emergency. Many times, during catastrophes, we lose sight of what should matter the most – our wellbeing! The manual states, “immediately after a fire to have any injuries treated by a qualified professional.” This is important as any untreated injury could easily transition into a serious injury. Lastly, as the victim of a fire may be anxious to enter the dwelling and begin to rebuild their life, it is important to remember to check with the fire department to ensure your residence is safe. It is important not to eat, drink, or inhale fumes from anything that has encountered flames, smoke, or soot. When the time comes to enter the home, trust your IICRC Certified Fire Restoration Specialists at SERVPRO of South Durham to help you restore your home and life to pre-fire condition.

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!!!!

We Like What We Like: Why SERVPRO

3/14/2022 (Permalink)

As a consumer advocate, it is always important for any business, customer, client, buyer, or vendor to understand why an entity has chosen to patronize a particular service or product. The simple question, “Why did you decide to purchase with us?” can answer many questions about your product or service and how repeat business is influenced. The top three reasons I discovered online according to one website, customerthink.com, is that customers choose to do business based on: 1) Customer Service; 2) Competitive Pricing; and 3) the product or service itself. It is not surprising that the aforementioned are three essential business values that SERVPRO of South Durham believes in strongly! Customer Service. It is not the extensive IICRC certification or the numerous continuing education hours required for employment, but rather the empathy our restoration specialists exhibit toward clients as they realize their contents were affected in a water loss. Pricing. We understand that “it has nothing to do with money” but everything to do with fair pricing. That is why our cleanup and restoration professionals use Xactimate pricing –pricing used by insurance carriers. Xactware (the program for the Xactimate application) is an independent, third-party company that researches and reports on industry average pricing. They use pricing information from general contractors, subcontractors, insurance carriers, insurance adjusters, and then report on the average market price for each list item to ensure each customer gets fair and appropriate pricing. Lastly, it simply boils down to the perceived value/quality of the Product or Service itself. It is no secret that not only is SERVPRO “the standard,” but we pride ourselves on “setting the standard.” “How do we set the standard” you may ask? At SERVPRO of South Durham, we believe in doing things right the first time! We believe in having a reputation of NOT cutting corners. Finally, if in the unlikely chance (we are human) you are not happy, or there is a fault in our completed work down the line, we guarantee it with a 3-year warranty to ensure you have been treated with the highest level of care and concern! It is not WHAT we do at SERVPRO of South Durham to be the leading cleanup and restoration provider, it is Why!

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!!!!

The Problem with Standing Water...

3/4/2022 (Permalink)

As an IICRC water damage restoration specialist, I am here to tell you, eventually, your business or home will experience a water loss. Water loss by far is the most common emergency in the industry. Generally, most water loss categories are mild in comparison; meaning the water loss is coming from a clean source and poses no substantial risk of causing sickness or discomfort. When you think of clean water sources, think of supply lines to fixtures or appliances. The problem with water losses, even from a clean source, is that condition of the environment will almost always likely influence natural biological changes in the condition of the water. Simply put, time is never on your side when dealing with a water loss. In as little as 24-48, biological growth can begin to develop in and when exposed to water. This can lead to mold spore colonization, growth, and spreading if not promptly and properly handled. Water that has been trapped over a while or not effectively dried can damage structures or materials to an unsalvageable or unrepairable state. While exposure to bacteria and fungi is essential to life, prolonged exposure to an excessive amount of certain biological growth that colonizes or is not properly remediated from a water loss can lead to health complications. What may seem to be minor when it comes to a water loss has proven to have major effects if not addressed properly. That is why SERVPRO of South Durham employs Certified Water Damage Restoration Specialists, Structural Drying Technicians trained to effectively dry materials, and Mold/Microbial Remediation Specialists available 24hrs a day to assure that in addition to primary damage from water loss, no secondary damage is influenced due to prolonged exposure or ineffective drying techniques! Check out some additional information on the Centers for Disease Control and Prevention for some proactive ways to prevent waterborne germs in your home! Lastly, when you think, “Cleaning. Restoration. Construction.” for your water loss, think SERVPRO of South Durham!

Storm's A Brewin'

2/25/2022 (Permalink)

Perhaps Ralph Waldo Emerson described storms best when he stated, "Our life is like March weather, savage and serene in one hour." It is not uncommon for the residents of South Durham to find themselves glued to a television, set on the local news station to receive the most up-to-date information on the approaching severe storm system. While the initial onset of rain, wind, thunder, and lighting are expected effects that accompany spring thunderstorms, is is the unexpected and secondary damage to structures that are the true disruptions for any business or residence, The water damage specialists at SERVPRO South Durham understand that a roof leak when it rains is not just a leak but possibly standing water that could cause mold-producing spores or worse, structural damage. 

Our construction team realizes it’s not just wind and property damage but the appearance of your home or business to the public. Most importantly, our cleaning and restoration specialists can empathize that it is not just damage caused to your personal belongings, but a way to get your life back to preloss condition. The key ingredients important to getting life back in order when dealing with storm damage emergencies are timeliness, quality, and convenience. Our highly trained and certified specialists are available 24 hours to respond immediately to any emergency, day or night, and to minimize the impact of loss exposure. Our staff of highly-trained specialists is guided by The Institute of Inspection Cleaning and Restoration Certification (IICRC) standards and certified to implement the best practices and standard operation in water, fire, mold, specialty cleaning, and restoration to ensure quality work to our clientele. Perhaps the most important component to restoring life to preloss condition post stormy weather is the convenience of getting all your cleaning, restoration, and construction needs from a single service provider. For both the customer and the insurance provider, the ability to deal with one vendor reduces adjusting expenses, improves prioritization of the claim and work needed, and allows for more timely completion of projects, thus limiting your level of discomfort during the cleanup and restoration process! As the industry leader, when you think CLEANING. RESTORATION CONSTRUCTION. Think SERVPRO of South Durham!