Recent Posts

SERVPRO Is there in the time of storm

4/12/2021 (Permalink)

Storm Water Damage Storm Water Damage in Home

Whenever a massive storm impacts a city, town or state SERVPRO is there to help.  The impact of tornadoes, hurricanes, and major freeze events cause catastrophic damage to homes and businesses, disrupting families and adversely affecting the economy.   With over 1700 franchises nationwide and a national storm team, SERVPRO is positioned to help rebuild communities.  The major winter freeze event that hit the state of Texas is no different.  SERVPRO’s national storm team, along with franchises across the country is on the ground, drying out homes, remediating mold and providing reconstruction services.  

With large amounts of equipment and well-trained project managers, crew-chiefs and technicians SERVPRO is making a significant difference throughout the state.  SERVPRO crews are accustomed to working with insurance carriers and homeowners.  Customer service is paramount, as SERVPRO lives up to its motto, of making it "Like it never even happened." 

Whether it is a large scale storm impacting a large area or a small micro burst impacting a localized area, SERVPRO is here to help. 

Does it take that many fans to dry my home?

4/8/2021 (Permalink)

Servpro teammates placing fans and dehumidifiers in a kitchen SERVPRO of South Durham and Orange County Water Damage Restoration Training

A supply line ruptures on a toilet and affects the bathroom, the adjoining room, hallway, and another bedroom.   SERVPRO is called to remediate the damage.  The homeowner, having never experienced a water damage situation, is shocked that so much equipment is placed in the home to dry the structure.  The burning question, the elephant in the room, is does it really take that much equipment to dry the structure, or is SERVPRO attempting to escalate the bill?  The answer to that question is that it does take that much equipment, and there is science and a standard to validate each piece of equipment.

Homeowners can be assured that SERVPRO, in placing equipment to dry a home is not, and will not attempt to place more equipment in a home than is requiredSERVPRO follows the industry standards for drying established by the Institute of Inspection Cleaning and Restoration Certification (IICRC) in the industry standard known as the S500.   This standard is used by all certified water mitigation specialist.  The standard is based on a science of dry called psychrometrics.  The application of psychrometrics by industry professionals is to dry the structure as quickly as possible and prevent additional damage such as mold growth, delamination of carpet, cupping of hardwoods and numerous other secondary damages that can be caused by water absorption into materials.  The standard used for drying is used by all insurance companies and adjusters and must be followed by restorers doing work for their insured.  This is verified by way of a drying log.  SERVPRO uses a system called DryBook that tells crew chiefs and technicians exactly how much equipment to place in a given area based on the percentage of affected area in a room.   This assures that each job is done according to standard. 

SERVPRO makes that drying log available to not only the insurance adjuster but the homeowner as well.  SERVPRO is transparent in its process and desires to keep happy customers willing to pay.  Although water damage is traumatic and disruptive, SERVPRO will make it "Like it never even happened."

Why the First 48 Matters..

4/8/2021 (Permalink)

SERVPRO logo with a green clock and title, The First 48. SERVPRO of South Durham Water Damage timeline to avoid Mold growth

You may have heard of the ground-breaking television show, The First 48, where homicide detectives in major cities race to apprehend killers in the first 48 hours after the crime is discovered.  In the realm of water damage the first 48 hours are also extremely critical.

Imagine this real life scenario; a bathroom sink is left running with the plunger fully depressed.   The water overflows onto the counter down the vanity, onto the tile floor, and proceeds into the carpeted hallway, and begins to intrude into the living space below, affecting the ceiling and walls.   The mess is discovered a few hours later when the homeowner returns from the store.   What the homeowner does next is critical to minimizing the affects this water damage will have on the home and its contents. 

Time is of the essence.   If the homeowner tries to handle it himself by only shop vacuuming the water up, running some home fans and an in home dehumidifier, the situation can easily go from bad to worst.  This is because what started as a Category 1 water loss, (a water loss originating from a clean source) has now turned into a Category 2 (a loss with significant chemical, biological or physical contamination).  Without the proper extraction methods, demolition processes and drying protocols secondary damage will occur when water remains in contact with the structure and its contents for an extended period of time.  These damages can include swelling of furniture, mold growth, delamination of carpet, and cupping and crowning of floors. 

The first 24 to 48 hours are essential in the mitigation process and in the reduction of cost. 

To properly mitigate your water damage situation call the professionals at SERVPRO of South Durham and Orange County at 919-596-1242.

Preparing for Inclement Weather

3/19/2021 (Permalink)

Tornado with SERVPRO logo and title Preparing for Inclement Weather - Storm Damage, Flooding and Water Damage

You can’t stop storms from occurring but you can have a plan when inclement weather strikes.   As springtime ushers in warmer weather and the budding of flowers, it is also a time for storms.  Severe weather can come in the form of thunderstorms, hurricanes, tornadoes and flooding.  Each of these events can pose a serious threat to human life and property.   An action plan entails:

  • Having a safe place to go in event of a tornado, such as a basement, interior closet, or if caught outside in a low lying ditch. Never stay in a mobile home.  Stay away from windows.
  • Fully charge your cell phone prior to the storm event
  • Have a back-up power source to charge your phone
  • Have a severe weather alert on your cell phone to provides up to the minute storm news
  • Have flashlights and batteries
  • Have an adequate supply of bottled water and nonperishable food.
  • Have a portable radio and a fully charged cell phone.
  • Pull out cash from the bank prior to the event to be able to make purchases if necessary.
  • Fill your car with gas prior to the event.
  • Have provisions for pets

Most importantly stay safe.

SERVPRO is Hero Ready!

3/12/2021 (Permalink)

Servpro trucks and teammate helping customer SERVPRO is Hero Ready!

When your home is in need of a hero due to water or fire damage, SERVPRO technicians and crew chiefs are here to answer the call.  Proper assessment, the right action plan, the correct equipment, adherence to safety, proper documentation and insurance paperwork are key ingredients to making sure your household emergency can be mitigated and restored professionally.  To make sure the highest level of professionalism and onsite quality of workmanship is uniform across all SERVPRO franchises nationwide, SERVPRO Head Quarters or (HQ) has created a comprehensive training program for all production technicians and crew chiefs called the HeroReady Program. 

The HeroReady program takes production technicians and crew chiefs through and online training program that consist of over twenty hours of ready and testing to prepare them for real world applications.  They learn the essentials of safety on the jobsite.  They are taught the key principals of water and fire mitigation.  Advanced training modules provide lessons in Textile cleaning and content management along with more in depth training on water and fire restoration as well as mold remediation.   The HeroReady platform created a foundation of knowledge that enables SERVPRO technicians and crew chiefs to be the heroes you need in an emergency.


Why is Mold on Your Ceiling?

3/5/2021 (Permalink)

Water Damage causing Mold on Ceiling Why is Mold on Your Ceiling?

You observe an unsightly discoloration on the ceiling of your home.  It is relatively small in size so you add it the list of things to care of in the near future.  Because you know that it is there, you can’t help but look at it each time you walk in the room.  Over the next few weeks you identify that there are several other spots of discoloration and the initial one appears to have grown in size.  What is it, and should you be concerned?   If you smell a musty odor in the room that the discoloration is located in, it is almost certainly due to fungal growth, a.k.a. mold.  With this being said, this is something you should definitely be concerned with.

The presence of water-born molds in an indoor environment create a situation where the indoor air quality is compromised, and can cause health effects in people that have mold sensitivity or respiratory issues.  The best course of action to deal with the problem is to identify the source of the problem and have it corrected.   Mold or fungal growth on a ceiling is most commonly the result of a water intrusion.  If there is a floor above the ceiling where the discoloration is located it is often the result of a pipe leak.  If there is no flooring, above, but the attic, the likely culprit could be the roof.  However, there are other ways water intrusions can occur as well, which is why a trained professional should do a proper assessment.  

Once the source of the moisture intrusion is corrected, have a certified mold remediator, like SERVPRO® of South Durham and Orange County, assess the situation and create a remediation plan.  During the assessment, moisture readings will be taken of building surfaces where there could be hidden moisture that could result in more fungal growth.  The remediation plan will address removing the mold safely according to industry standards established by the IICRC and drying of any remaining building materials.  Additionally, relative humidity readings will be taken to make sure that there is not too much humidity in the source location, which would create conditions for further growth. Mold removal should be done by a professional remediator, according to the standards to prevent cross contamination due to improperly transferring of mold spores throughout the building environment. 

If you suspect that you have a mold issue, call SERVPRO® of South Durham and Orange County at (919) 596-1242.

Mold Vs. Mildew

2/25/2021 (Permalink)

Peeled wallpaper revealing mold on wall Mold Vs. Mildew

The word mildew is often thrown around as an interchangeable reference to mold; however, although they are both microscopic fungi, they are different species.  It is the difference in the species that makes all the difference as it relates to toxicity.  Commonly seen mold in a bathroom that grows in a flat pattern is most likely mildew.   As with all fungi or mold, they are attracted to areas of excessive moisture where they can feed on organic substances, such as wood, drywall, dead skin cells, etc...  Mold in the bathroom is understandable if the excess moisture from showering is not properly ventilated out.   An adequate bathroom ceiling fan is an efficient means of controlling moisture as is running a dehumidifier.  If you observe a small amount of flat growth mold on your bathroom shower door or in the caulking, it can easily be treated with common products purchased from your local hardware store.

If the growth pattern is different, with dark discolorations on ceiling or walls, or discoloration showing through vinyl flooring, it is indicative of a larger moisture problem, and a different species of mold.  A mold remediation specialist like SERVPRO of South Durham and Orange County can properly address the moisture issue and remediate the mold in a safe manner according to standards established by the Institute of Inspection Cleaning and Restoration Certification (IICRC).  This will assure that your home or work place is returned to a state of normal fungal ecology.

SERVPRO® of South Durham & Orange County Celebrates Random Acts of Kindness Week

2/22/2021 (Permalink)

Heart with photos of good deeds for Random Acts of Kindness Week Random Acts of Kindness Week

Community Involvement is one of the core values of SERVPRO® of South Durham & Orange County, this commitment to service was on full display this week in the company’s first ever “Random Acts of Kindness Week.”  The idea to show appreciation to the community for an entire week came from Amelia Jackson, our Business Development Manager.  Enlisting willing participants from every department, the company was able to provide:

  • Backpacks filled with toiletries for The Durham Crisis Response Center – Thank you to Bobby Gatewood (Crew Chief)
  • Surprise Diaper Dollars given to lucky discoverers at local retailers who found $ (money) taped to the bottom of a few diaper packs – anonymously placed by Anthony Whitis (Production Manager) and Bryan Brink (Crew Chief).
  • Letters to our new Pen Pals at a local Assisted Care Facility – delivered by Paul Richardson (Crew Chief), written by Jim McNeely and his fiancé (Orange County Business Development Representative), Holly Corbett (Accounting) and Amelia Jackson.
  • Gift Bags delivered to Chapel Hill/Carrboro School Administration for teacher appreciation – delivered by Irene Acosta (Production Manager) and Jim McNeely (Orange County Business Development Representative)
  • Gift Bags delivered to UNC Hospital Hillsborough Campus – delivered by Jim McNeely (Orange County Business Development Representative)
  • Lunch provided to local Durham Fire Station – Amelia Jackson

For photos of this spectacular week head to The SERVPRO of South Durham and Orange County Facebook page!

Why SERVPRO of South of Durham and Orange County? Because we have superwoman Yvonne Underwood

2/12/2021 (Permalink)

Congratulations Yvonne Congratulations Yvonne - Employee of the Year 2020

The “H” in the Acronym (H.A.B.I. T.C), which defines values SERVPRO of South Durham and Orange County employees strive to follow, stands for happy customers willing to pay.   Satisfying the most demanding clients in the fluid, ever changing world of mitigation and restoration is not an easy task.  It requires being able to juggle numerous clients and personnel at once, along with having super other worldly customer service skills and no one does it with the style, grace and composure of our office manager- Yvonne Underwood.  

Yvonne is a true gem in every way pertaining to the core values of the company.  Each and every day she arrives early, with a positive attitude and work ethic like a green beret, ready to protect the SERVPRO brand.   Her excellence culminated in her being named the Employee of the Year.  This is an honor reserved for the best of the best in the company, as recognized by their peers.   Yvonne’s service, commitment and contribution made her the runaway choice for the 2020 Employee of the Year.

Yvonne has been with SERVPRO of South of South Durham and Orange County for four years and the company has reaped the rewards from day one.   Along with the cash prize and the prominent plaque, immortalizing her accomplishment she will also get some well-deserved time off.   Finally, Yvonne serves as an example of the remaining company values as well; “A” she achieves goals.  “B” she strives to be the best and is!  “I” stands for being safe- is at her core.  “T” which stands for team-work is what she does best.  “C” is for community involvement.  Yvonne is at the front of the line to assist the company in corporate projects such as the food drive we did in November.  In answering the question, why SERVPRO of South Durham and Orange County, when you have a water damage situation- think no further than our very own super woman-Yvonne Underwood.

Clogged Gutters and Water Damage

2/10/2021 (Permalink)

Clogged Gutters Clogged Gutters and Water Damage

A painted seamless gutter on a house is aesthetically pleasing to eye and adds to a home’s curb appeal, but gutters serve a greater purpose than looks when it comes to protecting your home from water damage. 

Gutters are designed to transport rain water from the roof to the downspouts and away from the home.  A gutter system that becomes clogged with leaves and debris such twigs, and nuts can lead to significant damage to a home.  Most people don’t realize the large volume of rain water that is moved by the gutters.  Every square foot of the roof collects six gallons of water in 1 inch of rainfall.   1800 square feet of roof transports a staggering 10,800 gallons per inch of rain.  When the gutter becomes clogged the water can only flow over the sides, or back up behind the gutter, causing damage to the fascia and roof deck boards.  When these areas get wet it can lead to leaks, mold and long term wood rot.  

Water Damage due to clogged gutters is not limited to just rainwater, a clogged gutter can also lead to ice damning in the winter.  This is where the water in the gutter track freezes, and pushes the shingles up as it expands when it freezes.  When it melts the roof deck and or ceiling of the home becomes wet.  

To prevent water damage from clogged gutters it vital that the gutters be cleaned of debris.  Another solution is to have gutter guards or caps placed on the gutters to eliminate anything other than water from entering the gutter. 

If you are experiencing water damage due to a clogged gutter system, SERVPRO of South Durham and Orange County can help once the gutter system has been cleaned, by properly drying the structure and performing any necessary mold remediation.