Does it take that many fans to dry my home?
A supply line ruptures on a toilet and affects the bathroom, the adjoining room, hallway, and another bedroom. SERVPRO is called to remediate the damage. The homeowner, having never experienced a water damage situation, is shocked that so much equipment is placed in the home to dry the structure. The burning question, the elephant in the room, is does it really take that much equipment to dry the structure, or is SERVPRO attempting to escalate the bill? The answer to that question is that it does take that much equipment, and there is science and a standard to validate each piece of equipment.
Homeowners can be assured that SERVPRO, in placing equipment to dry a home is not, and will not attempt to place more equipment in a home than is required. SERVPRO follows the industry standards for drying established by the Institute of Inspection Cleaning and Restoration Certification (IICRC) in the industry standard known as the S500. This standard is used by all certified water mitigation specialist. The standard is based on a science of dry called psychrometrics. The application of psychrometrics by industry professionals is to dry the structure as quickly as possible and prevent additional damage such as mold growth, delamination of carpet, cupping of hardwoods and numerous other secondary damages that can be caused by water absorption into materials. The standard used for drying is used by all insurance companies and adjusters and must be followed by restorers doing work for their insured. This is verified by way of a drying log. SERVPRO uses a system called DryBook that tells crew chiefs and technicians exactly how much equipment to place in a given area based on the percentage of affected area in a room. This assures that each job is done according to standard.
SERVPRO makes that drying log available to not only the insurance adjuster but the homeowner as well. SERVPRO is transparent in its process and desires to keep happy customers willing to pay. Although water damage is traumatic and disruptive, SERVPRO will make it "Like it never even happened."