SERVPRO is Hero Ready!
When your home is in need of a hero due to water or fire damage, SERVPRO technicians and crew chiefs are here to answer the call. Proper assessment, the right action plan, the correct equipment, adherence to safety, proper documentation and insurance paperwork are key ingredients to making sure your household emergency can be mitigated and restored professionally. To make sure the highest level of professionalism and onsite quality of workmanship is uniform across all SERVPRO franchises nationwide, SERVPRO Head Quarters or (HQ) has created a comprehensive training program for all production technicians and crew chiefs called the HeroReady Program.
The HeroReady program takes production technicians and crew chiefs through and online training program that consist of over twenty hours of ready and testing to prepare them for real world applications. They learn the essentials of safety on the jobsite. They are taught the key principals of water and fire mitigation. Advanced training modules provide lessons in Textile cleaning and content management along with more in depth training on water and fire restoration as well as mold remediation. The HeroReady platform created a foundation of knowledge that enables SERVPRO technicians and crew chiefs to be the heroes you need in an emergency.